We Are Here For You

Contact Our NDIS Care Team

Have a question about our services, want to check capacity, or need to make a participant referral? Reach out today—our friendly intake coordinators are ready to assist.

Direct Intake Hotline

Speak directly with an intake manager.

0464 511 660 Mon - Fri: 8:30 AM - 5:30 PM | 24/7 On-Call Support

Email Inquiries

Send us your referral documents or query.

info@anewlivingandcare.com.au Guaranteed response within 24 business hours

On-Call Support

After-hours assistance for active participants.

24/7 Roster & Crisis Coordinator

Always available for urgent participant rostering

Fast-Track Intake

Submit an Inquiry or Referral

Please fill out the form below. Whether you are self-referring or submitting on behalf of a participant (as a Support Coordinator or family member), our team will review the request and get in touch promptly.

What happens after you submit?

Intake Review: Our care coordinator reviews your support requirements.
Meet & Greet: We arrange an obligation-free discussion to listen to your goals.
Service Agreement: We design a clear, transparent care plan tailored to your NDIS budget.

All participant details are strictly confidential, handled in accordance with the Australian Privacy Act 1988 and the NDIS Quality and Safeguards Commission guidelines.

How can we assist you today? *

General Inquiry NDIS Referral

Your Full Name *

Phone Number *

Email Address *

NDIS Plan Management

NDIS Number (Optional)

Primary Service Required

Your Message *

Need immediate advice? You can also call us directly at 0464 511 660.

Helpful Answers

Frequently Asked Questions

In urgent cases or standard core support, we can often initiate support within 24 to 48 hours following our initial intake and safety assessment. For Supported Independent Living (SIL), timelines depend on participant matching and accommodation preferences.

Absolutely. Choice and control are at the core of our philosophy. We introduce support workers during a Meet & Greet. If a match isn't feeling 100% right for any reason, you can request a change at any time without awkwardness or hassle.

Yes! As an NDIS Registered Provider, Anew Living & Care can support participants with Plan-Managed, Self-Managed, and NDIA / Agency-Managed funding packages. We strictly follow the official NDIS Pricing Arrangements and Price Limits.